Front Office Manager

Ivanhoe Hotel is an award winning 29 bedroom hotel, located on the outskirts of Belfast. The hotel owners, the Maguire family, have reinvested extensively in the property in recent years, resulting in a spacious, stylish restaurant, two large, beautifully designed function areas and a range of modern bedrooms with every comfort our visitors require.

Paula Keane, the General Manager, is seeking an enthusiastic and customer focused Front Office Manager to oversee running of the hotel reception and rooms division on a day to day basis. 

Are you a motivated, proactive person who cares deeply about creating great guest experiences? Do you take personal pride in supporting and managing your team, helping them to deliver excellent customer service? If so, we would welcome you to apply for the position of Front Office Manager.

As Front Office Manager you will have a fully flexible approach as working patterns will include days, evenings, nights and weekends as required. Working 40 hours per week typical shift patterns include 7am – 3pm and 3pm – 11pm, although we will ensure you are able to get every third weekend off. 

In addition to a competitive salary from £26,000 per annum, Ivanhoe Hotel offers a range of benefits including free staff meals, employee discounts, 28 days holiday and opportunities for career progression and development. 

Responsibilities will include:

• Recruiting, managing and training your team for excellence
• Ensuring your team delivers an exceptional experience for every guest, from check in to departure and everything in between
• Delivering on room revenue sales targets, including developing upselling strategies 
• Reviewing guest satisfaction levels and feedback, focusing on continued enhancement of the guest experience while resolving all customer complaints
• Ensuring that room occupancy is maximised while promoting the services available in the hotel and local area
• Maintaining good communication and working relationships with all departments to ensure excellent service and sales in all hotel departments
• Managing cash handling, till operations, rotas and directing reception activities
• Ensuring all guest in-room extras and upsells are delivered to a high standard

Essential Criteria 

• Education to A level or equivalent
• 2-4 years of hotel, front office manager/supervisory experience which includes hotel administration and accounting
• Demonstrated customer service focused experience
• Excellent communication skills
• Good knowledge of Office 365 and other property management systems

Desirable Criteria

• Bachelor Degree in hotel management or hospitality preferred
• 2+ years of experience in accounting and cash handling
• Experience in revenue management 

If this is for you we welcome your application